At EMBER we are more than happy to to refund any products that are damaged on arrival or is in the wrong size. However we will not offer a refund if there has just been a 'change of mind' about the product, so please be sure that you are happy with your item prior to payment.
What cannot be refunded
Changes of mind
Items that were bought on sale, seconds or gifts from EMBER Active Wear.
EMBER Active Wear endeavors to have your order in the post within three business days. You will be notified with a tracking number when your parcel is on its way to you!
We use Australia Post for our domestic deliveries:
Standard Delivery: $7.50
2-5 business days for urban regions - slightly longer for NT, WA or rural delivery
Express Delivery: $9.50
1- 3 business days for urban regions - slightly longer for NT, WA or rural delivery
Please note that EMBER Active Wear does not accept responsibility for any discrepancy in this time frame.
We are happy to announce that we offer flat rate shipping around the world!
Standard Delivery: $15.00
Express Delivery: $35.00
Delivery time will vary from country to country.
All international customers are responsible for the customs rates within their own country. We will declare full value paid on international shipments and must include an invoice for customs should they require it. Unfortunately we CANNOT put a lower value on the parcel. For further information on your country's customs fees, please contact your local customs office.
Tracking a Parcel
You can expect confirmation of your shipment with your tracking information once your parcel has been sent.
If you have not received a 'confirmation of shipment' email or you are unable to locate it after three business days please check your junk mail folder and then contact us via email: firstname.lastname@example.org